Refund policy

Return & Refund Policy

Effective Date: 29 July 2026

At Cradle&Bump, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help while ensuring compliance with the Consumer Protection Act (CPA) and other applicable South African laws.

1. Change-of-Mind Returns

Change-of-mind return requests must be submitted within 7 days of delivery.

This 7-day period does not limit any rights you may have regarding defective, unsafe, incorrectly supplied or poor-quality goods under applicable South African law.

2. How to Request a Return

To request a return, please contact Cradle&Bump at:

Email: support@cradlebump.co.za

Please include:

  • Your order number

  • The reason for the return

  • Clear photographs where relevant

Products that arrive damaged, incomplete or incorrect should be reported as soon as reasonably possible, preferably within 48 hours of delivery.

Returns should not be sent back without first contacting us and receiving return instructions.

3. Return Eligibility

For a change-of-mind return to be considered, the product must:

  • Be unused, unopened and undamaged.

  • Be returned in its original packaging.

  • Include all original labels, accessories, manuals, components and promotional items supplied with the product, where applicable.

  • Be securely packaged for return to prevent damage during transit.

  • Be accompanied by proof of purchase.

4. Hygiene, Feeding & Personal-Care Products

For health, hygiene and safety reasons, opened or used products cannot be returned for a change of mind.

This includes, but is not limited to:

  • Breast pumps

  • Breast shells

  • Milk storage products

  • Nursing accessories

  • Baby bottles

  • Feeding accessories

  • Pacifiers

  • Teethers

  • Personal-care products

  • Hygiene products

  • Any product intended for intimate, feeding or personal use

These products may only be returned where they are defective, unsafe, incorrectly supplied or otherwise returnable under applicable South African law.

5. Damaged, Incorrect or Defective Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incomplete

  • Incorrectly supplied

  • Of poor quality

please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and its packaging

Where a product is confirmed to be defective, unsafe, incorrectly supplied or of poor quality, Cradle&Bump will provide the appropriate remedy required under applicable South African consumer law, which may include a repair, replacement or refund.

6. Return Delivery Costs

Customers are responsible for return delivery costs for approved change-of-mind returns.

Where Cradle&Bump supplied:

  • an incorrect product;

  • a damaged product; or

  • a defective product,

Cradle&Bump will arrange collection or reimburse reasonable return delivery costs, where appropriate.

7. Inspection & Approval

All returned products will be inspected after they have been received.

We will notify you once your return has been assessed and advise whether your return and refund have been approved.

Products that do not meet the change-of-mind return requirements may be declined and returned to the customer at the customer's expense.

Nothing in this inspection process limits any rights you may have under applicable South African law.

8. Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after the returned product has been received and inspected.

Depending on your bank or payment provider, additional processing time may be required before the funds reflect in your account.

Original delivery charges are generally not refundable for approved change-of-mind returns.

Where a return results from an incorrect, damaged or defective product supplied by Cradle&Bump, delivery charges will be handled in accordance with the Consumer Protection Act and other applicable South African laws.

9. Items That Cannot Be Returned for a Change of Mind

Unless required by law, the following items are not eligible for change-of-mind returns:

  • Opened or used feeding products.

  • Opened or used breastfeeding products.

  • Opened or used personal-care or hygiene products.

  • Gift cards or gift vouchers.

  • Personalised or custom-made products.

  • Products specially ordered for a customer.

  • Products damaged through misuse, negligence, incorrect storage, accidental damage or normal wear and tear.

10. Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce any rights or remedies available to customers under:

  • The Consumer Protection Act, 2008 (CPA)

  • The Electronic Communications and Transactions Act (ECT Act)

  • The Protection of Personal Information Act (POPIA), where applicable

  • Any other applicable South African law

Where South African consumer legislation provides greater protection than this policy, the applicable legislation will prevail.

11. Return Address

Returns should only be sent after your return request has been approved.

Return Address:

Return Address will be provided upon approval. 

12. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Cradle&Bump

Website:
https://cradlebump.co.za

Email:
support@cradlebump.co.za

Business Hours:

Monday – Friday

08:00 – 17:00 (SAST)