Shipping policy
Shipping Policy
Effective Date: 29 July 2026
At Cradle&Bump, we are committed to delivering your order safely, reliably and with excellent customer service. We understand how exciting it is to receive your order, and we will keep you informed throughout the delivery process.
1. Delivery Areas
We currently deliver to addresses throughout South Africa.
At this time, we do not offer international shipping.
2. Order Confirmation
Once your order has been placed successfully, you will receive an order confirmation email.
Orders will only be processed once full payment has been received and confirmed.
3. Delivery Timeframes
Our standard delivery estimate is:
8–11 Business Days
Business days refer to Monday to Friday, excluding South African public holidays.
Many orders are delivered sooner than our estimated timeframe. However, delivery times are estimates only and may vary depending on:
- Your delivery location
- Courier capacity
- Weather conditions
- Public holidays
- Supplier availability
- Circumstances beyond our reasonable control
If your order is expected to take longer than our estimated delivery timeframe, Cradle&Bump will contact you as soon as possible and provide regular updates until your order has been delivered.
4. Courier Partners
To ensure reliable delivery, we partner with trusted South African courier companies.
Aramex Store-to-Door
Most standard-sized orders will be delivered using Aramex Store-to-Door.
The Courier Guy
Larger, heavier or oversized orders may be shipped using The Courier Guy.
Cradle&Bump reserves the right to select the most suitable courier service for each order based on the size, weight and delivery requirements.
5. Shipping Costs
Shipping charges are calculated during checkout based on your delivery address and the size or weight of your order.
Any applicable delivery fees will be displayed before payment is completed.
From time to time, Cradle&Bump may offer free shipping promotions. These promotions will be subject to their own terms and conditions.
6. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information, where available.
You can use the tracking number to monitor the progress of your delivery directly with the courier.
7. Delivery Address
Please ensure your delivery address and contact information are accurate before placing your order.
Cradle&Bump cannot be held responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete delivery addresses
- Incorrect contact details
- Failure to receive or collect the parcel where required
If an order is returned to us due to incorrect delivery information, additional delivery charges may apply before the order can be re-dispatched.
8. Delivery Delays
While we make every effort to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Public holidays
- Courier delays
- High seasonal demand
- Supplier delays
- Civil unrest
- Industrial action
- Road closures
- Other unforeseen events
Should any significant delay occur, we will communicate with you promptly and keep you updated until your order has been successfully delivered.
9. Damaged, Incorrect or Missing Items
Please inspect your order as soon as it is delivered.
If your parcel:
- arrives damaged;
- appears to have been tampered with;
- contains incorrect items; or
- is missing items,
please notify us within 48 hours of delivery by emailing:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the parcel and products (where applicable)
We will investigate the matter and work to resolve it as quickly as possible in accordance with our Returns & Refund Policy and your rights under the Consumer Protection Act.
10. Failed Deliveries
If delivery cannot be completed because:
- the delivery address is incorrect;
- no one is available to receive the parcel where required; or
- the courier is unable to complete delivery after reasonable attempts,
the parcel may be returned to Cradle&Bump.
Additional shipping charges may apply if the parcel needs to be sent again.
11. Force Majeure
Cradle&Bump shall not be held liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, civil unrest, strikes, supplier shortages, courier disruptions, government restrictions or other unforeseen events.
Where such circumstances occur, we will make every reasonable effort to keep you informed and fulfil your order as soon as reasonably possible.
12. Contact Us
If you have any questions regarding your order or delivery, please contact us.
Cradle&Bump
Website:
https://cradlebump.co.za
Email:
support@cradlebump.co.za
Business Hours:
Monday – Friday
08:00 – 17:00 (SAST)